Terms & Policies

Booking Terms & Payment Policy:

Your booking is secured and reserved by paying a minimum non-refundable deposit of 30% of total amount if in a year of booking or 50% within the same year.

This deposit is non-transferable. The balance payment is due no later than four weeks before the day you are due to arrive. If we do not receive your balance payment, your place may be given to another guest. Last-minute bookings must be paid for “in full” at the time of booking. We accept payment via Wise, Bank Transfer or PayPal.

100% of the booking amount must be paid one month before arrival.

CANCELLATION POLICY:

If you cancel your trip, Tulili does not offer refunds for any reason. A portion of your payment may be used as credit for another booking to be taken within two years of your original retreat date. We will gladly transfer your credit to another guest. Depending on when you cancel, cancellation penalties may apply.

CHECK-IN:

Check in is at 3pm and check out is at 11am. However, you may check in anytime and leave your bags with us until your room is ready so you can start enjoying your vacation right away. 

SPA POLICY:

We recommend you to schedule your spa services in advance. The spa personnel will gladly assist you. Please notify the therapist about any medical or non-medical condition you have that might influence the treatment: heart problems, allergies, claustrophobia, any skin condition or sensitivity, pregnancy, muscles or bone conditions, hormonal problems, respiratory problems, recent surgery, back injury or any other medical restriction for spa treatments.

In an effort to maintain a tranquil environment, the spa is a non-smoking area; we also ask you to switch your mobile phones off or on silent mode.

Nurture your spa experience and arrive 15 minutes prior to your treatment time.

Please keep in mind that arriving late for your treatment will limit the total treatment time so that other guests will be not be inconvenienced. If you have any preference for a male or female therapist, we encourage you to specify upon making the reservation and we will do our best to accommodate your request.

Gratuities are the matter of your personal discretion and should reflect the level of your satisfaction; customary gratuities are between 15 to 20%.

Temazcal & Ceremonies Cancellation Policy:

Upon reservation of any of these services, a 50% deposit is necessary to assure your place.  Cancellation can only be accepted 24 hours prior to your ceremony, otherwise we result in a charge of 50% of the ceremony price.

Fees Are Determined By The Following Schedule:

If you cancel more than 90 days before your booking start date, 100% of your payment may be applied to another booking.
If you cancel 60 – 89 days before your booking start date, 75% of your payment may be applied to another booking. You will forfeit 25% of the price of your booking.

If you cancel 15 – 59 days before your booking start date, 40% of your payment may be applied to another booking. You will forfeit 60% of the price of your booking.
If you cancel 14 days or less before your booking start date, you will forfeit your entire payment.